AI Calling, SMS and Chat That Helps You Answer Every Lead Fast
AI calling, SMS and chat help local service businesses in Canada and the US reply to new enquiries quickly, including nights and weekends, within the workflow we agree with you.
Keep New Enquiries From Going Quiet
A new enquiry can arrive while your staff are on a job, helping a customer or away from the desk. AI response gives that person a way to start the conversation without waiting for someone to return to the phone. The aim is to gather useful context and guide interested customers toward an appropriate next step.
We use the services, service area and qualification questions your business provides. That information shapes the response across calling, SMS and website chat. Our human team can step in when the request needs attention beyond the agreed conversation, and your staff remain responsible for estimates, technical answers and delivering the work.
Missed Calls And Website Chat
Missed call text back can acknowledge an incoming call and ask what the person needs. It gives the customer another way to reply when a phone conversation is not convenient. We review the wording, contact permissions and follow-up process before including this channel in your workflow.
Website chat can collect the service request, location and preferred appointment time while someone is browsing. It should be clear which business is responding and how the customer can continue the conversation. Useful details move with the enquiry rather than disappearing into a separate inbox that your team rarely checks.
Make The Handoff Visible
Fast response only helps if the conversation reaches the people who can act on it. We connect replies and bookings to your CRM and calendar workflow, so your team can review the enquiry and prepare for the appointment. Old lead outreach can begin through a 14-day Lead Recovery Campaign. Continued support for new enquiries is available through an optional Growth Partnership when that scope suits your business.
What we need from your CRM or spreadsheet
Provide contact details, enquiry history, relevant notes, customer or appointment status, communication preferences and known opt-outs. We review your current CRM or spreadsheet alongside calendar availability and the details your team needs for booking or handoff.
Outbound Outreach Needs Contact Eligibility
Outbound AI calls and texts require a careful review of who can be contacted and why. For list-based follow-up, share records of the existing relationship, communication preferences and known opt-outs. We clean the list and remove opt-outs before the agreed campaign begins, rather than treating a spreadsheet as permission by itself.
Outreach in Canada must account for CASL and National Do Not Call List rules, and outreach in the US must account for the TCPA, the National Do Not Call Registry and applicable state rules, including the rules that apply to the channel and contact. Messages identify your business and include an easy opt-out. We confirm scope, list requirements, qualification criteria and terms in writing before launch. Your business helps provide the records needed to assess contact eligibility.
These channels power automatic texts after a missed call, lead recovery for home service companies and AI appointment setting for qualified customers. Explore first-response support for new enquiries when web forms or ad enquiries need a next step.
Key points
- AI calling, SMS and chat help local service businesses in Canada and the US reply to new enquiries quickly, including nights and weekends, within the workflow we agree with you.
- Amplified supports businesses in Canada and the US.
- Scope, list requirements, qualification criteria and terms are confirmed in writing before launch.
Explore the 14-day Lead Recovery Campaign and learn more about AI appointment setting for your business.
Frequently Asked Questions
Can AI respond outside office hours?
AI supports response during nights and weekends within the agreed workflow. Calendar availability still comes from your business and reflects when your team can meet.
Does a CRM export establish consent?
No. We need the relationship and communication records behind the list. Contact eligibility is reviewed before outbound outreach begins.
Official sources: CRTC CASL guidance; CRTC telemarketing and DNCL rules; Canada's National DNCL; FCC robocalls and texts rules; FCC 2024 AI voice ruling; US National Do Not Call Registry.
What happens when someone opts out?
Their request is respected and the contact is removed from further campaign outreach. Known opt-outs should also be included when you provide your records.
Do you replace my staff?
No. AI and our human team support enquiry handling and booking. Your staff still provide professional advice, estimates, appointments and the actual service.
Will AI texting annoy my past customers?
It can if a message is unexpected or irrelevant. We review consent and contact history, use scripts you approve, identify your business and include an easy opt-out. Questions or concerns that need a person go through the agreed human handoff. A past relationship alone does not permit every message.
Is texting old leads legal in Canada and the US?
It depends on the message, channel, recipient and consent records. Canada's CASL requires express or valid implied consent for commercial electronic messages. US TCPA requirements apply to covered calls and texts. An old CRM record is not permission by itself. Review the proposed contact approach with a qualified adviser before outreach.
In Canada, calls also need review under Canada's National Do Not Call List and the CRTC Unsolicited Telecommunications Rules. In the US, the TCPA covers autodialed and prerecorded or artificial voice calls and texts. The FCC's 2024 ruling confirms AI-generated voices count as artificial voice. Prior express consent applies to covered AI or prerecorded voice calls, subject to applicable exceptions, and covered telemarketing requires prior express written consent. The US National Do Not Call Registry and state rules also matter. Requirements depend on the situation. This is general information, not legal advice.
Official sources: CRTC CASL guidance; CRTC telemarketing and DNCL rules; Canada's National DNCL; FCC robocalls and texts rules; FCC 2024 AI voice ruling; US National Do Not Call Registry.
What if the AI says something wrong?
The AI follows scripts and questions you approve, rather than deciding what advice your business should give. Questions outside that script, including pricing or technical advice, go to your team through the agreed human handoff. Conversations are reviewed with you so the reply and its context can be discussed.